Refund policy
Returns, Cancellations and Refunds
Personalised products
Our products are personalised or made to your individual specifications. The usual statutory 14-day change-of-mind cancellation right does not apply to goods that are genuinely made to your specifications or clearly personalised.
We do not offer change-of-mind returns or exchanges for these products, including where you have ordered an incorrect size, colour or design and we have supplied the order correctly. This does not affect your statutory rights if goods are faulty, damaged, not as described or otherwise fail to meet legal requirements.
Please check your sizes, colours, quantities, personalisation, artwork and delivery details carefully before ordering.
Cancelling or changing your order
Please contact us as soon as possible if you wish to change or cancel an order.
As a goodwill policy, we will provide a full refund if we receive your cancellation request before any design work, artwork preparation or production has started and before we have incurred costs specifically for your order.
Once work has started or costs have been incurred, we cannot guarantee that we can accept a change-of-mind cancellation or alteration. We will review your request and explain any available options, including any proposed costs, before agreeing an arrangement.
This policy does not restrict any cancellation or refund rights you have under applicable law.
Artwork approval
Where a proof is provided, please check all spelling, names, numbers, layout, colours, dimensions and positioning carefully before approving it.
Approval may be given by email, WhatsApp, telephone or through our website. Please make any requested changes clear before approving production.
Where we accurately reproduce an error in the artwork or specifications you supplied and approved, we do not offer a free replacement or refund solely because of that error. This does not exclude our responsibility for our own mistakes, faulty workmanship or failure to follow the agreed specifications.
Colours displayed on screens may differ from printed colours. If an exact colour match is essential, please discuss this with us before ordering.
Faulty, damaged or incorrect orders
If there is a problem with your order, please contact us as soon as reasonably possible with your order number, a description of the issue and, where practical, clear photographs.
We will investigate and provide the remedy required by applicable law. This may include a refund, repair or replacement. Personalisation does not remove these rights, and you do not have to accept a replacement where the law entitles you to a refund.
Please contact us to arrange any return or collection. Where goods are faulty, damaged or incorrectly supplied by us, we will cover reasonable return costs where required by law. Contacting us first helps us arrange the return; it does not limit your statutory rights.
Refunds
Refunds will normally be made using the original payment method unless you expressly agree otherwise. We do not charge a refund processing fee.
We will process agreed refunds promptly and within any applicable statutory deadline.
Contact and returns address
Joy Clements trading as C&C Printing
303 Sligo Road
Enniskillen
Co. Fermanagh
BT74 9FD
Northern Ireland
Email: info@ccprinting.co.uk
Telephone: 028 66330 656